Refund and return policy

Our Refund & Return Promise

Every PuffSticker order is custom-made to your specifications. Because each product is produced specifically for you, we do not accept returns. The $45 sample pack is stock rather than custom, and can be cancelled for a full refund any time before it ships. Refunds are paid back to the account the payment came from, and can take up to 7 business days to appear. However, if your order arrives with a production error or transit damage on our end, we will reprint it at no additional cost.

We will reprint your order at no charge if any of the following apply:

The finished product differs materially from your approved design or uploaded artwork
The print quality is defective, for example, smudging, missing colors, or misaligned printing
You received the wrong product, size, or quantity
Your order arrived damaged in transit

All reprint requests require photo evidence of the issue received. You don’t need to send anything back; the photos are enough, and there is no return shipping to pay. Claims must be submitted within 7 days of delivery confirmation. We are unable to process requests made outside this window.

The following situations fall outside the scope of our reprint policy, as they relate to customer-supplied artwork or decisions made prior to production:

Files uploaded at low resolution or in an unsupported format
Spelling mistakes, design errors, or incorrect details present in customer-submitted artwork
Color variation resulting from differences between screen displays and CMYK printing, minor variation is a normal characteristic of the printing process
Delivery delays caused by an incorrect or incomplete shipping address given with your order

We strongly recommend reviewing your artwork carefully before submitting. If you are unsure whether your files are print-ready, contact us before placing your order and we will advise.

To submit a reprint request, please use our contact form and include the following:

A clear description of the issue
Photographs showing the problem with the product(s) received

Submit a reprint request via our contact form. We aim to respond to all reprint requests within 1–2 business days.

Once your reprint request has been reviewed and approved:

The affected item(s) will be reprinted at no additional cost
Production follows our standard turnaround times
Reprints are shipped to your original delivery address using the same shipping method as the original order

We will confirm approval and an estimated dispatch date by email.

Orders cancelled after payment but before proof approval receive a full refund. Once the proof is approved and production starts, orders cannot be cancelled. Because all products are custom-made to order, we do not offer refunds as a standard resolution after that point. In the rare circumstance that we are unable to fulfil an approved reprint request, due to production limitations or other exceptional reasons, we will contact you directly to discuss an appropriate resolution, which may include a store credit or a full or partial refund. Refunds are paid back to the account the payment came from, and can take up to 7 business days to appear.

If you have any questions about your order or this policy before submitting a claim, please contact our team. We are happy to help.